Terms and Conditions

General Terms and Conditions

These Terms and Conditions govern the relationship between LuckyCoin Casino (referred to throughout as “the Casino”, “we”, or “us”) and any individual who registers an account or accesses the platform in any capacity (referred to as “the Player”, “you”, or “your”). By creating an account or using any part of the service, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety.

The Casino reserves the right to amend these Terms and Conditions at any time. Players will be notified of material changes via the registered email address or a prominent notice on the platform. Continued use of the service following notification constitutes acceptance of the updated terms.

Account Registration and Eligibility

Age and Identity Requirements

All players must be at least 18 years of age at the time of registration. The Casino operates a strict no-tolerance policy towards underage gambling and reserves the right to request proof of age at any point. Players found to be under the legal minimum age will have their accounts closed and any funds held returned after deduction of any bonus amounts already utilised.

Each player may hold only one account. Duplicate accounts are prohibited and may result in permanent account closure and forfeiture of balances. The Casino reserves the right to merge duplicate accounts and retain any bonuses claimed across multiple registrations.

Know Your Customer (KYC)

In line with international anti-money laundering regulations, the Casino is required to verify the identity of all players before processing withdrawals. Players are required to provide:

• A valid government-issued photo identification document (passport, national identity card, or driving licence)
• Proof of current residential address dated within three months (utility bill or bank statement)
• Proof of payment method where required

Failure to provide satisfactory documentation within the stipulated timeframe may result in account suspension and delay of withdrawal processing.

Deposits and Withdrawals

Deposit Policy

All deposits are processed at the prevailing exchange rate where currency conversion is required. The Casino does not charge deposit fees; however, players should note that some payment providers may apply their own transaction charges. Deposits must come from accounts or cards held in the player’s own name.

Withdrawal Policy

Withdrawal requests are processed within the timeframes outlined in the Banking section of the main platform. Players must have completed KYC verification before any withdrawal is processed. The Casino may request additional documentation for withdrawals above specified thresholds.

Bonus Terms

General Bonus Rules

All bonuses are subject to individual promotional terms. The following general rules apply to all bonus offers unless otherwise stated:

• Bonuses are available to eligible players only. Eligibility criteria are specified per promotion.
• Bonus funds are credited to the bonus wallet and are subject to the stated wagering requirements before conversion to real-money funds.
• The maximum bet permitted while a bonus is active is €5 per spin or hand. Violations of this rule may result in bonus forfeiture.
• Bonuses have a validity period. Unused bonus funds and associated winnings expire at the end of the validity period.
• The Casino reserves the right to withdraw any bonus offer at any time without prior notice.

Wagering Contributions

Different game categories contribute different percentages towards meeting wagering requirements:

• Slots: 100%
• Live casino games: 10%
• Table games: 5%
• Progressive jackpot slots: 0%

Responsible Gaming

LuckyCoin Casino is committed to promoting responsible gambling. The platform provides the following self-management tools accessible through account settings at any time:

• Deposit Limits: Set daily, weekly, or monthly deposit caps.
• Session Limits: Restrict the amount of time spent on the platform per session.
• Reality Checks: Receive periodic notifications detailing session duration and net wagering activity.
• Self-Exclusion: Temporarily or permanently close your account to prevent access.
• Cooling-Off Periods: Take a short break from the platform for a pre-defined period.

Players who believe they may have a gambling problem are encouraged to seek support. The Problem Gambling Helpline is available at 1-800-522-4700. External support organisations including GamCare and Gamblers Anonymous provide confidential advice and assistance.

Privacy and Data Protection

The Casino collects and processes personal data in accordance with applicable data protection legislation. Data is used solely for the purposes of account management, identity verification, fraud prevention, and the delivery of the gaming service. Player data is never sold to third parties. Full details of data handling practices are available in the Privacy Policy.

Governing Law

These Terms and Conditions shall be interpreted in accordance with applicable international gaming regulations. Any dispute that cannot be resolved through the Casino’s internal complaints procedure may be referred to the relevant regulatory authority or an independent alternative dispute resolution body.

Contact Information

For queries relating to these Terms and Conditions, players may contact the support team:

• Live Chat: Available 24/7 through the platform
• Email: support@luckycoin.casino
• Responsible Gaming Helpline: 1-800-522-4700